Field Collections Specialist - Banking & Financial Services (Bank Saqu Client)

Join Collectius as a Field Collections Specialist for our prestigious client, Bank Saqu, and play a pivotal role in managing and recovering outstanding debts while maintaining exceptional customer relationships. This is a dynamic opportunity in Jakarta Raya to leverage your expertise in collections and customer service to help our client achieve its financial goals.

As a Field Collections Specialist, you will be responsible for visiting clients, negotiating payment plans, and ensuring timely collections. You will work closely with our client's team to maintain a strong customer relationship, providing personalized and professional service. This role offers a competitive salary and the chance to grow within a respected financial institution.

📋 Tanggung Jawab Pekerjaan

• Visit clients to collect outstanding debts and negotiate payment plans.
• Conduct thorough assessments of client financial situations to determine the best course of action.
• Maintain detailed records of all collection activities using Salesforce and other client-specific tools.
• Collaborate with the collections team to ensure consistent and effective recovery strategies.
• Provide excellent customer service, explaining collection processes and payment options clearly.
• Monitor and report on collection performance metrics to identify areas for improvement.
• Stay updated with industry regulations and best practices in debt collection.
• Participate in training sessions and continuous professional development to enhance skills.

🎓 Kualifikasi & Syarat

• Minimum 3 years of experience in collections, preferably in the banking or financial services industry.
• Proven track record of successful debt recovery and customer relationship management.
• Excellent communication and negotiation skills.
• Proficiency in using Salesforce and other client-specific collection tools.
• Ability to work independently and meet daily targets.
• Strong problem-solving skills and attention to detail.
• Valid driver's license and reliable transportation.
• Bachelor's degree in Business Administration, Finance, or a related field.

🛠️ Keahlian

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