E-Commerce Operations & Fulfillment Assistant - Bali

Join Quaine Group PLT as an E-Commerce Operations & Fulfillment Assistant and become the backbone of a thriving digital business in the heart of Bali. This role offers a unique opportunity to gain hands-on experience in e-commerce logistics, order processing, and customer service. In this dynamic role, you'll work closely with our team to ensure seamless order fulfillment, from processing incoming orders to coordinating with our delivery partners. You'll be the first point of contact for customers, providing excellent service and resolving any issues that may arise. This is your chance to make a real impact in the e-commerce industry while enjoying the beautiful island of Bali.

At Quaine Group PLT, we are committed to providing a supportive and collaborative work environment. Our team is passionate about what we do, and we believe that our success is a direct result of our dedication to our customers and our continuous pursuit of excellence. We offer competitive compensation, opportunities for professional growth, and a chance to be part of a company that is making a difference in the e-commerce landscape.

In this role, you will be responsible for managing the day-to-day operations of our e-commerce platform, including order processing, inventory management, and customer service. You will work with our team to ensure that orders are fulfilled accurately and efficiently, and that our customers receive the best possible experience. You will also be responsible for maintaining our inventory levels, coordinating with our suppliers, and ensuring that our warehouse is running smoothly. This is a hands-on role that requires attention to detail, strong organizational skills, and the ability to work well under pressure.

📋 Tanggung Jawab Pekerjaan

• Process and manage incoming orders, ensuring accuracy and efficiency
• Coordinate with delivery partners to ensure timely and accurate order fulfillment
• Manage inventory levels, including receiving, storing, and tracking stock
• Provide excellent customer service, resolving any issues or concerns that may arise
• Work with the team to improve processes and streamline operations
• Monitor and report on key performance indicators (KPIs) to ensure the success of the e-commerce operations
• Stay up-to-date with industry trends and best practices in e-commerce logistics and customer service
• Participate in training and development opportunities to enhance your skills and knowledge

🎓 Kualifikasi & Syarat

• Minimum of 1-2 years of experience in e-commerce operations, logistics, or customer service
• Proficient in using e-commerce platforms such as Shopify, WooCommerce, or Magento
• Strong organizational and time management skills
• Attention to detail and a commitment to accuracy
• Excellent communication and interpersonal skills
• Ability to work well under pressure and meet tight deadlines
• Familiarity with inventory management software such as Zoho Inventory, TradeGecko, or Shopify Inventory
• Fluency in both English and Bahasa Indonesia

🛠️ Keahlian

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