Field Asset Management Officer (Collector) - Pekanbaru

Join BFI Finance Indonesia, a leading financial services provider, as a Field Asset Management Officer (Collector) in Pekanbaru, Riau. In this critical role, you will be responsible for managing and recovering overdue payments from customers with a focus on improving collection efficiency and customer satisfaction. You'll work closely with a team of collectors, leveraging tools like SAP and CRM systems to track and manage customer accounts.

As part of our growing team at BFI Finance Indonesia, you'll have the opportunity to grow your career in a dynamic and supportive environment. With a strong emphasis on professional development and continuous learning, we provide training and certifications in collections and customer service to help you succeed.

If you're a detail-oriented professional with a passion for financial services and a drive to excel in collections, we invite you to apply for this exciting opportunity in Pekanbaru.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Manage and recover overdue payments from customers, focusing on improving collection efficiency and customer satisfaction.
• Utilize SAP and CRM systems to track and manage customer accounts, ensuring accurate and up-to-date information.
• Build and maintain strong relationships with customers, providing clear communication and solutions to resolve payment issues.
• Conduct regular follow-ups and visits to customers, documenting all interactions and outcomes.
• Collaborate with the collections team to develop and implement strategies for improving recovery rates.
• Provide regular reports and updates to the management team on collection activities and performance.
• Stay updated on industry trends and best practices in collections, applying this knowledge to improve processes and outcomes.
• Ensure compliance with all relevant regulations and policies, maintaining the highest standards of professionalism and ethics.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum 3 years of experience in collections or a related field, with a proven track record of successful collections.
• Strong knowledge of SAP and CRM systems, with experience in using these tools to manage customer accounts and track collections.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with customers.
• Highly organized and detail-oriented, with the ability to manage multiple tasks and priorities effectively.
• Familiarity with collections and customer service best practices, with a commitment to continuous learning and professional development.
• Ability to work independently and as part of a team, with a proactive and solution-oriented approach to problem-solving.
• Valid driver's license and reliable transportation, as the role requires regular visits to customers.

🛠️ Keahlian

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